Privacy Policy

Last Updated: October 27, 2024

1. Introduction

Welcome to Lustra AI ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (ai.lustralabs.com) and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Register for our services

• Fill out a form on our website

• Contact us through our site

• Subscribe to our newsletter

• Request a demo or consultation

This information may include:

• Name

• Email address

• Phone number

• Company name and job title

• Billing information

• Other information you choose to provide

2.2 Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address

• Browser type and version

• Operating system

• Referring URLs

• Access times and dates

• Website navigation paths

• Device information

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and collect certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, operate, and maintain our services

• Improve, personalize, and expand our services

• Understand and analyze how you use our services

• Develop new products, services, features, and functionality

• Communicate with you directly or through one of our partners, including for customer service, updates, and marketing purposes

• Process your transactions

• Send you emails and newsletters

• Find and prevent fraud

• Analyze usage patterns and trends

4. How We Share Your Information

We may share your information in the following situations:

4.1 With Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf.

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.

4.4 With Your Consent

We may disclose your personal information for any other purpose with your consent.

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet.

6. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law.

7. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

• The right to access, update, or delete your personal information

• The right to rectification if your information is inaccurate or incomplete

• The right to object to our processing of your personal data

• The right to request restriction of processing your personal information

• The right to data portability

• The right to withdraw consent

If you wish to exercise any of these rights, please contact us using the information provided below.

8. Do Not Track Signals

Some browsers incorporate a "Do Not Track" (DNT) feature that signals to websites you visit that you do not want to have your online activity tracked. At this time, our site does not respond to DNT signals.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

10. Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

11. Third-Party Links

Our site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

12. Contact Us

If you have any questions about this Privacy Policy, you can contact us at:

Cloud View, Inc.
Email: privacy@lustralabs.com
Address:

4120 Douglas Blvd
Ste 306 - 5090
Granite Bay, CA 95746-5936