Terms & Conditions

Last Updated: October 25, 2024

1. Introduction

Welcome to Lustra AI ("Company", "we", "our", "us"). These Terms and Conditions ("Terms", "Terms and Conditions") govern your use of our website (ai.lustralabs.com) and services offered by Lustra Labs, Inc.

By accessing our website and using our services, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

2. Use License

2.1 Permission for Use

We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our website and services for your personal or business purposes, subject to these Terms.

2.2 Restrictions

You are expressly prohibited from:

• Using our website or services for any illegal purpose

• Attempting to gain unauthorized access to any portion of our website or services

• Interfering with or disrupting our website or servers

• Introducing malware, viruses, or other harmful material

• Scraping, data-mining, or using automated means to extract data from our site

• Impersonating another person or entity

• Using our intellectual property without express written permission

3. Services and Subscriptions

3.1 Service Description

Lustra AI provides AI-powered lead generation and client acquisition services. We identify, qualify, and deliver leads through our precision intelligence architecture.

3.2 Risk-Free Guarantee

Our risk-free guarantee means that if we do not deliver qualified leads as specified in your service agreement, you will not be charged for that particular service period. Specific performance metrics and qualification criteria will be defined in your service agreement.

3.3 Subscriptions

We offer subscription-based services with the following terms:

• Subscription periods may vary based on your selected plan

• Billing occurs at the frequency specified in your service agreement

• You may cancel your subscription according to the cancellation terms in your service agreement

• We reserve the right to modify subscription terms with notice

4. User Accounts

4.1 Account Creation

To access certain features of our services, you may need to create an account. You agree to provide accurate, current, and complete information and to update this information to keep it accurate, current, and complete.

4.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials

• All activities that occur under your account

• Notifying us immediately of any unauthorized use of your account

4.3 Account Termination

We reserve the right to suspend or terminate your account and refuse any and all current or future use of the service if you violate these Terms.

5. Intellectual Property

5.1 Our Intellectual Property

All content, features, and functionality of our website and services, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, and the compilation thereof, are owned by us, our licensors, or other providers of such material.

5.2 Your Use of Our Intellectual Property

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of our intellectual property without our express written permission.

5.3 Your Content

By submitting, posting, or displaying content on or through our services, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, and distribute such content in connection with providing our services.

6. User Responsibilities

6.1 Accurate Information

You are responsible for providing accurate and complete information when using our services, including contact information and details about your business needs.

6.2. Compliance with Laws

You agree to use our services in compliance with all applicable laws, regulations, and industry standards.

6.3 Appropriate Content

You agree not to provide content that is illegal, offensive, threatening, defamatory, or otherwise inappropriate when interacting with our services.

7. Disclaimers

7.1 No Guarantees

While we strive to provide accurate and reliable services, we cannot guarantee specific results from using our services. The effectiveness of our services may vary based on multiple factors, including but not limited to your industry, target market, and existing marketing efforts.

7.2 "As Is" Provision

Our website and services are provided on an "as is" and "as available" basis without any representations or warranties, express or implied.

7.3 Technical Issues

We do not guarantee that our website or services will be uninterrupted, timely, secure, or error-free.

8. Limitation of Liability

8.1 Exclusion of Liability

To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses.

8.2 Cap on Liability

In no event shall our aggregate liability exceed the amount you paid for the services during the three-month period preceding the event giving rise to the liability.

9. Indemnification

You agree to indemnify, defend, and hold harmless Lustra Labs, Inc., its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

• Your violation of these Terms

• Your use of our services

• Your violation of any rights of a third party

• Your content submitted to our services

10. Data Processing and Privacy

10.1 Data Processing

We process your data in accordance with our Privacy Policy, which is incorporated by reference into these Terms.

10.2 Data Protection

We implement appropriate technical and organizational measures to protect personal data processed on your behalf.

10.3 Data Processing Agreement

For clients in jurisdictions requiring specific data processing agreements (such as under GDPR), we will provide such agreements upon request.

11. Governing Law and Dispute Resolution

11.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.

11.2 Dispute Resolution

Any dispute arising out of or relating to these Terms shall be resolved through:

1. Informal negotiation - parties will attempt in good faith to resolve any dispute

2. Mediation - if negotiation fails, parties will engage in mediation with a mutually agreed-upon mediator

3. Arbitration - if mediation fails, disputes will be settled by binding arbitration in [Your Jurisdiction]

11.3 Class Action Waiver

You agree to resolve any disputes on an individual basis and waive any right to participate in a class action lawsuit.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes indicates your acceptance of the modified Terms.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms will otherwise remain in full force and effect.

14. Entire Agreement

These Terms constitute the entire agreement between you and Lustra Labs, Inc. regarding our services and supersede all prior agreements and understandings.

15. Contact Information

If you have any questions about these Terms, please contact us at:

Cloud View, Inc.
Email: legal@lustralabs.com
Address:

4120 Douglas Blvd
Ste 306 - 5090
Granite Bay, CA 95746-5936